Cosy Furniture Terms & Conditions

Welcome to Cosy Furniture. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Business Information

Business Name: Cosy Furniture

Email: info@cosyfurniture.co.ke 

Phone: 0736347350

Physical Address:  SMK Business Center, Enterprise Road.

2. Eligibility

By placing an order through our website, you confirm that you:

  • Are at least 18 years of age or have the consent of a parent or legal guardian.
  • Have the legal capacity to enter into a binding contract.
  • Provide accurate and complete information when placing an order.

3. Products

We strive to ensure that all product descriptions, specifications, images, colours, dimensions, and prices displayed on our website are accurate.

However:

  • Product colours may vary slightly depending on your screen or device settings.
  • Wood grain, fabric patterns, and natural materials may vary from product to product.
  • Minor variations are not considered defects.

We reserve the right to discontinue or modify products without prior notice.

4. Pricing

All prices displayed on our website are in kenyan shilling (ksh) unless otherwise stated.

Prices may change without prior notice.

The applicable price is the one displayed at the time your order is confirmed.

We reserve the right to correct pricing errors or typographical mistakes. If an incorrect price has been displayed, we may cancel the order and provide a full refund.

5. Orders

After placing an order, you will receive an order confirmation.

Receipt of an order confirmation does not constitute acceptance of your order.

Cosy Furniture reserves the right to:

  • Accept or decline any order.
  • Limit quantities purchased.
  • Cancel orders where fraud, pricing errors, or stock availability issues are identified.

If your order is cancelled after payment has been received, you will receive a full refund.

6. Payment

Payment must be made using the payment methods available on our website.

7. Delivery

Estimated delivery times are provided for guidance only and may vary due to circumstances beyond our control.

While we make every effort to deliver orders on time, Cosy Furniture shall not be liable for delays caused by:

  • Weather conditions
  • Transport disruptions
  • Public holidays
  • Force majeure events
  • Incorrect customer delivery information

Customers are responsible for ensuring someone is available to receive the delivery.

Ownership and risk in the goods pass to the customer upon successful delivery.

8. Inspection Upon Delivery

Customers should inspect their order immediately upon delivery.

Any damage, missing items, or incorrect products must be reported within 48 hours of delivery.

Failure to notify us within this period may affect eligibility for replacement or refund.

9. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Return, Refund & Exchange Policy, which forms part of these Terms & Conditions.

10. Customized & Special Orders

Customized, made-to-order, or specially sourced products cannot be cancelled, returned, or exchanged once production or procurement has begun, except where required by applicable law or where the product is defective.

Customers are responsible for ensuring all measurements, specifications, colours, and customization details are correct before confirming their order.

11. Warranty

Where applicable, products may be covered by a manufacturer's warranty.

The warranty does not cover:

  • Normal wear and tear
  • Accidental damage
  • Improper use
  • Incorrect assembly
  • Commercial use (unless specifically stated)
  • Water damage
  • Damage caused by pets
  • Damage resulting from failure to follow care instructions

Warranty claims may require inspection before approval.

12. Customer Responsibilities

Customers agree to:

  • Provide accurate delivery information.
  • Ensure safe and reasonable access for delivery.
  • Follow all product care and maintenance instructions.
  • Use products only for their intended purpose.

13. Website Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Interfere with website functionality.
  • Upload malicious software or harmful code.
  • Misrepresent your identity.

We reserve the right to suspend or terminate access for users who violate these Terms.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Cosy Furniture shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our website
  • Delay in delivery
  • Product misuse
  • Loss of profits
  • Business interruption

Our total liability shall not exceed the amount paid for the product giving rise to the claim, except where prohibited by law.

15. Force Majeure

Cosy Furniture shall not be liable for failure or delay in performing its obligations due to events beyond its reasonable control, including natural disasters, pandemics, strikes, government actions, transport interruptions, or power outages.

16. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Kenya.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of that country.

18. Changes to These Terms

Cosy Furniture reserves the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on our website.

Continued use of our website after any updates constitutes acceptance of the revised Terms.