Return and Refund Policy

At Cosy Furniture, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

You may request a return for defective, incorrect items and change-of-mind purchases. You are eligible to request a return if:

  • The product delivered is damaged, defective, or different from what you ordered.
  • You wish to return a standard, non-customized item because you changed your mind or it does not fit your space.

All return requests must be made within 7 days after delivery.

To Qualify for a Return:

  • The item must be unused and uninstalled.
  • The item must be in its original condition.
  • The item must be returned with all original accessories, tags, and packaging.

Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, assembled, or damaged by the customer.
  • Customized or special-order furniture made specifically to your specifications.
  • Items where the return request is made after the 7-day return period.

Refunds & Replacements

Once the returned item is received, inspected, and approved:

  • A replacement product may be provided, or
  • A full or partial refund may be issued where applicable.

Refunds will be processed through the original payment method or an agreed alternative within 7 working days.

Delivery and Return Shipping Costs

  • Delivery fees and return shipping costs are non-refundable for change-of-mind returns, and the customer is responsible for arranging and covering the cost of returning the item.
  • Delivery and return costs are fully covered or refunded by us if the return is due to our error (wrong, damaged, or defective product).

How to Request a Return

To request a return or refund, contact us with your order details and photos of the product (if damaged or wrong):

  • 📞 Phone: 0736347350
  • 📧 Email: info@cosyfurniture.co.ke
  • 📍 Location: SMK BUSINESS CENTER, ENTERPRISE ROAD