Who we are

Our website address is: https://cosyfurniture.co.ke.

Cosy Furniture Privacy Policy

At Cosy Furniture (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, create an account, place an order, or communicate with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal Information

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address

Order Information

  • Products purchased
  • Order history
  • Payment status
  • Delivery preferences

Technical Information

When you use our website, we may automatically collect information such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Pages visited
  • Time spent on our website

This information helps us improve our website and customer experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Deliver purchased products.
  • Communicate about your orders.
  • Respond to customer service inquiries.
  • Process refunds and returns.
  • Improve our products and services.
  • Personalize your shopping experience.
  • Prevent fraud and unauthorized transactions.
  • Comply with legal and regulatory obligations.
  • Send promotional emails or SMS messages where you have chosen to receive them.

3. Marketing Communications

If you subscribe to our marketing communications, we may send you updates about:

  • New arrivals
  • Promotions
  • Discounts
  • Product launches
  • Special offers

You may unsubscribe at any time by:

  • Clicking the “Unsubscribe” link in our emails; or
  • Contacting us directly using the details below.

We will not send marketing communications where you have opted out.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Keep you signed in (where applicable).
  • Remember your preferences.
  • Improve website performance.
  • Analyze website traffic.
  • Enhance your shopping experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

  • Payment service providers
  • Delivery and logistics partners
  • Website hosting providers
  • Technology and IT service providers
  • Customer support providers
  • Professional advisers such as accountants, auditors, or legal advisers
  • Government authorities or regulators where required by law

These third parties are expected to protect your information and use it only for the purposes for which it was shared.

6. Data Security

We take reasonable technical, administrative, and organizational measures to protect your personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

While we work to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders.
  • Provide customer support.
  • Meet legal, accounting, tax, and regulatory obligations.
  • Resolve disputes.
  • Enforce our agreements.

When your information is no longer required, we will securely delete or anonymize it where reasonably practicable.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where permitted by law.
  • Object to or request restrictions on certain processing activities.
  • Withdraw your consent where processing is based on consent.
  • Request a copy of your personal information in a commonly used format where applicable.

To exercise any of these rights, please contact us using the details below. We may request information to verify your identity before processing your request.

9. Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization where required by law, we will take reasonable steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Where your personal information is transferred to or processed in another country, we will take reasonable steps to ensure it receives an appropriate level of protection in accordance with applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

The latest version will always be published on our website with the updated effective date.